Updated: February 12th, 2024
Shipping Policy
Thank you for choosing Lunar Vines Company! Please read our shipping policy carefully to understand how your order will be processed and delivered.
Order Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
If you choose expedited shipping options such as one-day shipping, your order will be prioritized to ensure faster delivery.
Shipping Methods and Timeframes:
We offer standard and expedited shipping options.
Standard shipping typically takes 3-7 business days for delivery within the United States.
Expedited shipping options, including one-day shipping, are available for faster delivery. Please note that expedited shipping costs may vary.
Shipping Restrictions:
At this time, we only ship orders within the United States.
Contact us for international orders: vineslunar@gmail.com
Shipping Costs:
Shipping costs are calculated based on the weight of the package and the selected shipping method.
Free shipping may be offered for orders above a certain value, as indicated during checkout.
Order Tracking:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your order using the provided tracking number through our website or the carrier's website.
Delivery Issues:
Lunar Vines Company is not responsible for delivery delays caused by factors beyond our control, such as severe weather conditions or carrier delays.
If you encounter any issues with your delivery, please contact us at vineslunar@gmail.com, and we will do our best to assist you in resolving the matter.
Return Policy:
We want you to be delighted with your Lunar Vines products. If you're unsatisfied with your purchase, please email us at vineslunar@gmail.com immediately, and we'll work swiftly to resolve the issue to your satisfaction.
- Items shipped from lunarvines.com, can be returned within 14 days of purchase date. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
- If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. We value our customers. If you are unsatisfied with your purchase, and 14 days have gone, we can offer you a discount or a gift card; please contact us at vineslunar@gmail.com
Custom Products:
Please note that custom-made or personalized products are non-returnable unless they arrive damaged or defective. Since these items are specially crafted to your specifications, we cannot accept returns or exchanges unless there is a manufacturing error or damage during transit. We recommend carefully reviewing all customization details before placing your order to ensure accuracy. If you receive a custom product that is damaged or defective, please contact us immediately at vineslunar@gmail.com, and we will promptly assist you in resolving the issue. Thank you for your understanding.
Additional non-returnable items:
- Gift cards
- Personal care items
The return address is: 3995 Pacific Coast Highway, Torrance, CA 90505
To complete your return, we require a receipt or proof of purchase and a photo proof of the damaged item.
Contact Us:
If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. You can reach us via email at vineslunar@gmail.com.
Lunar Vines Company reserves the right to update or modify this shipping policy at any time without prior notice. Please check our website for the most current information regarding shipping and delivery. Thank you for choosing Lunar Vines Company, and we look forward to serving you!
